Technical
June 2018 – Current
Providing advice and tech support for MSL customers and assigning enquiries and issues to other members of the team where necessary. Keeping user and internal documentation up to date. Create user help guides/support guides for different areas of the system. Delivering training on system use to new and existing customers both face to face and over web conference. Troubleshoot website/web design related queries.
Technical Customer Support Consultant
Membership Solutions Ltd.
Junior Web Developer
Global Telemetrics
Novemeber 2017 – February 2018
Working in a fully agile development team. Maintaining and updating the current corporate sites as well as customer sites. Developing the current new platform for both business and customers with Angular 2 framework. Developing back end of the website and current business structure requirement with PHP and SQL. Creating tools for the business needs to make sure the business can perform well and deliver most effective service to its customers. Trouble shoot and quickly resolve any business-critical issues by finding solutions on the spot.
October 2017 – November 2017
Managing online sale orders on Amazon and Ebay. Driving business logistics and sales forward. Building and assisting in the development of the company’s bespoke website by managing its content and development using HTML, CSS, Jquery coding and word press. Editing product image and its descriptions to ensure the product model is up to date with accurate details. Ensuring all the product’s stocks are up to date both on online and on the website.
Business and IT Administrator
Signware systems
IT Technician
The City of Leicester College
September2016 – July 2017
Maintaining school system and equipment. Support teachers in classroom technology. Fix both hardware and software issues in school. Give technology support to both staff and students. Educate both staff and student on new technologies.
August 2015 – July 2016
Placement year at the college. Maintaining School’s digital assets. Video recording and editing. Trouble shoot emergency problems in classes.
Digital Resources Technician
The City of Leicester College
Learning co-ordinator
De Montfort University Hindu Society
September 2016 – June 2017
Committee member of the society. Lead and undertook learning sessions every Tuesdays. Prepare learning material for Tuesdays learning sessions. Help and support other committee members with events. Give public speech/talks on topics to wide range of audiences.
Volunteering
November 2016 – March 2020
Web and Design Team committee member. Maintain the NHSF(UK) website and servers. Maintain e-mail accounts for both current and new members. Help produce graphical solutions such as videos and posters. Update and design website, and it’s pages as per requirements. Create video and textual technical tutorials. Provide technical support.
Lead webmaster
National Hindu Student’s forum UK
Volunteer Teacher
Shishukunj Leicester
2008 – 2019
Teaching Students about Hinduism. Responsible for preparing class material. Communicating with students and parents. Teaching children in English, Gujarati and Hindi.
2009 – current
Greeting and ushering people through temple during festivals. Involved with Events management. Volunteering services include; catering (serving food), security( guarding the entrance and car parks), building (fixing stages and decorating), provide guided tour to school trips). Making speeches during festivals, in English, Gujarati and Hindi.